Terms & Conditions

WEBSITE USE AND SECURITY

You are entirely responsible for any and all activities that occur under your Account which is provided to you by B&M Multicar-Parts and OilStore Ltd. You agree to notify us immediately of any unauthorised use or any other breach of security.

 

PRIVACY POLICY  

B&M Multicar-Parts and OilStore Ltd  – take your privacy seriously.  Please read the following to learn more about how we collect, store, use and disclose information about you when you interact or use our website or any related events, trade shows, sales or marketing, and/or if you use any of our products or services (including any trial) (collectively the “Services”) in any manner.

Who are we?

B&M Multicar-Parts and OilStore Ltd – is a Dublin based car parts and lubricant store.

Information on how to contact B&M Multicar-Parts and OilStore Ltd can be found here. www.bmmulticarparts.ie

What does this Privacy Statement cover?

This Privacy Statement covers our treatment of information that we gather when you are accessing or using our Website or Services or when you contact us in any manner.  We gather various types of information, including information that identifies you as an individual (“Personal Information”) from our users, as explained in more detail below.

What information does B&M Multicar-Parts and OilStore Ltd collect?

Information you provide to us:

When you use our Website: We may collect any Personal Information that you choose to send to us or provide to us, for example, in our online forms.  If you contact us through the Website, we will keep a record of our correspondence.

When you use our Services: We receive and store information you provide directly to us.  For example, when setting up a new service, we collect Personal Information, such as name and e-mail address, in order to initiate the service.  The types of information we may collect directly from our customers  include: names,  email addresses, postal addresses, phone numbers, job titles, transactional information (including Services purchased), as well as any other contact or other information they choose to provide to us or upload to our systems, or our support portal, in connection with the Services.

Information we automatically collect:

When you use our Website: When you visit our Website, we collect certain information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our Website.

When you use the Services: B&M Multicar-Parts and OilStore Ltd do not access any customer system, data, content or personal information in relation to our hosted services unless such access has been clearly authorized by the customer in order to provide support and maintenance services. Audit trail reports will give you full visibility and record of any such access.

Contact details recorded when using our services

We will store contact details provided by you, such as name, email address and phone number of the main points of contact who have registered for the trial or purchase of any service and accepted our Terms and Conditions. 

We keep contact information that is sent to us via our support portal for the purpose of providing support and maintenance operations.

How do we use the information?

Website: We will use the information we collect via our Website:

 

  • To administer our Website, our events, and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes;
  • To improve our Website to ensure that content is presented in the most effective manner for you and for your computer;
  • To analyse customers’ use of the Website for trend monitoring, marketing, and advertising purposes;
  • For purposes made clear to you at the time you submit your information – for example, to fulfill your request for a demo, to provide you with access to one of our white papers or to provide you with the information you have requested about our Services; and
  • As part of our efforts to keep our Website safe and secure.

 

Services: We may use the information we collect from our customers in connection with the Services we provide for a range of reasons, including:

 

  • To set up a user account;
  • To provide, operate and maintain the Services;
  • To process and complete transactions, and send related information, including transaction confirmations and invoices;
  • To manage our customers’ use of the Services, respond to inquiries and comments and provide customer service and support;
  • To send customers technical alerts, updates, security notifications, and administrative communications;
  • To investigate and prevent fraudulent activities, unauthorized access to the Services, and any illegal activities.

 

We may also use the information you send to us via our Website and/or Services, to communicate with you via email regarding products, services, offers, promotions, and events we think may be of interest to you in relation to products and services you have purchased from us.

How do we share and disclose information to third parties?

We do not rent or sell your Personal Information to anyone.  We may share and disclose information (including Personal Information) about our customers in the following limited circumstances:

Vendors, consultants and other service providers: We may share your information with third party vendors, consultants and other service providers who we employ to perform tasks on our behalf.  These companies include our payment processing providers, website analytics companies (e.g., Google Analytics), CRM service providers, and email service providers.

If B&M Multicar-Parts and OilStore Ltd has received your personal Information and subsequently transfers that information to a third-party agent or service provider for processing, B&M Multicar-Parts and OilStore Ltd shall remain responsible for ensuring that such third-party agent or service provider processes your Personal Information to the standard required by the current data protection legislation applicable in Ireland.

We reserve the right to access, read, preserve, and disclose any information as necessary to comply with a legitimate law or court order.

Is my personal information secure?

We use appropriate technical, organisational and administrative security measures to protect any information we hold in our records from loss, misuse, unauthorised access, disclosure, alteration, and destruction.  Unfortunately, no company or service can guarantee complete security.  Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.  Among other practices, your account is protected by a password for your privacy and security.  You must prevent unauthorised access to your account and Personal Information by selecting and protecting your password appropriately, and limit access to your computer or device and browser by signing off after you have finished accessing your account.

Cookies and other tracking technologies

Our Websites and some of our Services use cookies and other similar tracking technologies to uniquely identify your browser and to gather information about how you interact with our Websites and Services.  We use this information for the following purposes:

 

  • Assisting you in navigation;
  • Assisting in registration, login, and your ability to provide feedback;
  • Analysing your use of our products, services, or applications; and
  • Assisting with our promotional and marketing efforts.

 

Please consult our Cookie Policy for more information about the type of cookies and tracking technologies that we use on this Website and why, and how to accept or reject them. We also utilize Google Analytics, a web analysis service provided by Google, to better understand your use of our Websites and Services.  Google Analytics collects information such as how often users visit the Websites, what pages they visit, and what other sites they used prior to visiting.  Google uses the data collected to track and examine the use of the Websites, to prepare reports on its activities, and share them with other Google services.  Google may use the data collected on the Websites to contextualize and personalise the ads of its own advertising network.  Google’s ability to use and share information collected by Google Analytics about your visits to the Websites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.  

Your Privacy Rights

What choices do I have?

You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.

Cookies

You can accept or reject cookies by adjusting your web browser controls.  Please consult our Cookie Policy for more information about our use of cookies and how to accept and reject them.

Marketing Communications

To receive our marketing communications, you will need to opt-in via the contact forms on our website and give your explicit consent.  We may, however, send you marketing communications regarding a product or service you have previously signed up to. You can opt-out of receiving promotional or marketing communications from us at any time, by using the unsubscribe link in the email communications we send.

If you have any account for our Services, we will still send you non-promotional communications, like service related emails.

How can I update and access my information (Exercise my Data Subject Rights)?

If you would like to access, review, update, rectify, and delete any Personal Information we hold about you, or exercise any other data subject right available to you under the EU General Data Protection Regulation (GDPR), please email: shop@bmmulticarparts.ie.

Please note that we may still use any aggregated and anonymized Personal Information that does not identify any individual, and may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Linked Websites

For your convenience, hyperlinks may be posted on our Websites that link to other websites (the “Linked Sites”).  We are not responsible for, and this Privacy Statement does not apply to, the privacy practices of any Linked Sites or of any companies that we do not own or control.  Linked Sites may collect information in addition to that which we collect on the Websites.  We do not endorse any of these Linked Sites, the services or products described or offered on such Linked Sites, or any of the content contained on the Linked Sites.  We encourage you to seek out and read the privacy statements and policies of each Linked Site that you visit to understand how the information that is collected about you is used and protected.

 

WEBSITE CONDUCT

 You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the Website. All information, designs, drawings and other specifications provided on the Website are the exclusive property of OilStore.ie. Any copying, transmission or re-transmission of the same requires the prior written approval of B&M Multicar-Parts and OilStore Ltd.

 

WEBSITE ADVERTISING

 We reserve the right at all times to place advertisements and promotions on the Website. Advertisers and sponsors on the Website are solely responsible for complying with all local, national, state and international laws (where relevant) and we exclude all liability howsoever caused therefrom.

 

PRICE OF GOODS

  1.     The price listed on the Website (the “Price”) for B&M Multicar-Parts and OilStore Ltd products (the “Products”) will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the Price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the Website is wrong.
  2. The prices quoted are recommended prices, Prices are correct at the time of going to press.

 

DELIVERY

We will endeavour to deliver the products to you within 5 working days of your order within the island of Ireland, where this is practical. However, products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the Products. In these circumstances, we will refund any money paid by you for those Products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those Products. At the time of delivery you will be required to validly sign-off on the delivery of the Products, after which time the Products become your sole responsibility.

If you wish to be assured of delivery please contact us before placing an order and we will confirm it.

CLAIMS

When you purchase online, you have a statutory right to return a Product (other than perishable produce) up to 14 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the Product to us and we will organise a refund (excluding delivery cost). If a Product is damaged or faulty please contact us and we will organise a replacement or refund. Any claim cannot be entertained once the order has been signed for, any damage must be specified on the delivery docket and the parcel must be refused.

 

SAFETY

If any manuals or safety instructions are provided with the Products, you agree to read and follow carefully all the terms contained therein at all times. Any information contained on the Website is not meant to be comprehensive and if you are inexperienced in using the Products or are unsure of your abilities, you should always seek expert advice and assistance.

 

DISCLAIMER OF WARRANTIES

The information contained in the Website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided “as is” and “as available” and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.

 

LIMITATION OF LIABILITY

 

To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above mentioned damages that result from the use or inability to use the Products.

 

PROPRIETARY RIGHTS TO CONTENT

You acknowledge that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to you by the Website, by us, or our advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.

 

GENERAL

We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section titles in the terms of use are solely used for the convenience of the parties and have no legal or contractual significance.

 

LAWS

The terms of use shall be governed by and construed fully in accordance with the laws of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provision(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

 

TERMINATION

We may terminate the Website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.

 

RETURNS

Customer Satisfaction is a cornerstone of our business. We want you to be comfortable with every aspect of your experience purchasing from us, and we will make every effort to ensure you are a happy customer. If the goods are faulty, contact our customer service team and we will work to quickly replace the faulty item(s) for you. If you are not 100{1fe73f9177eb0c07b0a073463288d0abb004975be117b790c23036f6de2aaac2} satisfied with your purchase, or you have ordered the wrong item, you can return your order to B&M Multicar-Parts and OilStore Ltd for a full refund, within 14 days from date of purchase with valid till receipt or invoice received. Returns must be unused, in the state you received them, and in the original packaging. We are the car parts experts and we are here to help. So if for whatever reason you’re not happy with your purchase, please contact our excellent customer service team, who will be happy to help you through the returns process.

 

FITTING

It is the responsibility of you, the user, to ensure that all parts are of correct application before painting or fitting.

All parts must always be installed by a person qualified to fit them, any attempt to fit parts where this is not the case will void the warranty, please also note that all dimensions supplied must be carefully noted by you, while we will always endeavour to help where we can, we cannot always guarantee that a specific part will fit a specific application.